Thank you for shopping at Bergen Lice Removal.

If, for any reason, You are not completely satisfied with a purchase, We invite You to review our policy on refunds and returns. This Return and Refund Policy has been created for the Bergen Lice Removal website.

The following terms are applicable to any products that You purchase from Us.

Interpretation and Definitions

Interpretation

The words in which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or plural.

Definitions

For the purposes of this Return and Refund Policy:

Company (referred to as either “the Company”, “We”, “Us,” or “Our” in this Agreement) refers to Bergen Lice Removal.
Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.
Service refers to the Website.
Website refers to Bergen Lice Removal
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such an individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 14 days without giving any reason for doing so.

The deadline for canceling an Order is 14 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

By visiting the ‘Contact Us’ page on our website.

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

The Goods were purchased in the last 15 days
The Goods are in their original packaging
The Goods have not been used in any way
You have a receipt or proof of purchase

The following Goods cannot be returned:

The supply of Goods that, according to their nature, are not suitable to be returned, deteriorate rapidly, or have reached their expiration date
The supply of Goods that are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery
The supply of Goods that, after delivery, are, according to their nature, inseparably mixed with other items

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods to the address listed on our website.

We cannot be held responsible for Goods damaged or lost in a return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of return delivery.

Refunds & Replacements

Refunds for any Goods will be processed within 15 days of the purchase. Bergen Lice Removal reserves the right to deny a refund to anyone at our sole discretion. Only Goods eligible for returns as mentioned above will be entertained for refunds.

In the event that any product arrives damaged or faulty, Our Policy states that your purchase will be replaced within 48 to 72 hours.